Refund policy
Returns and refunds
We want you to be happy with your order. If you're not, you can return it within 30 days of delivery for a full refund.
How to return an item
- Email us at jenwaterson@aol.com, or send us a message, with your order number and the item you'd like to return.
- We'll send you a free return label. Please don't send items back without contacting us first, as returns without a label can't be tracked.
- Pack the item securely, in its original packaging if possible, and attach the label.
Refunds
Once we receive your return, we'll check it and refund you to your original payment method within 14 days. We'll email you when your refund has been processed. Your bank may take a few extra days to show it.
Faulty, damaged or wrong items
If your item arrives faulty, damaged or not as described, or we've sent the wrong item, please email us with your order number and a photo. We'll put it right with a replacement or a full refund, whichever you prefer, and we'll cover the return cost.
Cancellations
We dispatch most orders within hours of them being placed, and always within 24 hours, so we can't cancel an order once it has been dispatched. You're still welcome to return it under this policy when it arrives. Please check the quantity and colour before buying, as many items come in packs of different sizes.
Your legal rights
This policy doesn't affect your statutory rights, including your right to cancel under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015.
Directopia
4 Blenheim Court, Peppercorn Close, Peterborough, Cambridgeshire PE1 2DU, United Kingdom
jenwaterson@aol.com