Terms & Conditions

General Terms and Conditions

Entering into a contract:
The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the “Buy” button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with Directopia is only concluded when Directopia sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation).

Quantity limitation:
The offered goods are sold in customary domestic quantities only and only to persons of an age at which they are capable of entering into legal transactions.

Retention of title:
The goods shall remain the property of Directopia up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Directopia.

Right of withdrawal or return:
Customers who are consumers have a thirty day cancellation and/or return right. A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributable to their commercial nor self-employed professional activity. The following regulations apply to the cancellation right and the excluding of the cancellation right. If customers have any further questions about cancellations, they can contact the Directopia.

Instructions on withdrawal:
The exercise of the right of withdrawal

Right of withdrawal:

 You have the right to withdraw from this contract within 30 days.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: 

If you withdraw from this contract, we shall reimburse to you all payments received from you, not including the costs of delivery, without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back.
You shall send back the goods to:

Directopia Returns
4 Blenheim Court

without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
End of Information concerning the Right of withdrawal

Exclusion of the right of withdrawal
The right of withdrawal does not apply in the event of delivery of goods
• that are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer’s personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out,
• that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery,
• that were post-delivery inseparably mixed with other goods.

Guarantee and liability:
The statutory guarantee provisions apply.
Veterinary medicine diet feed should only be used where recommended and by way of regular monitoring by the veterinarian. The veterinarian should be visited regularly (every 6 months) during the feeding for check-up examinations and without delay in the event of deterioration in the domestic pet’s condition. Directopia is not liable for the consequences of inappropriate use of veterinary medical diet feed or use that is unnecessary.

Payment methods and credit notes:
Credit & Debit card
Payment for goods is to be made by debit card or credit card (Visa, MasterCard).
In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.
Directopia reserves the right in individual cases or depending on the delivery method chosen by the customer to accept only certain types of payment.
If the customer defaults in payment, the purchase price shall incur interest during the default in the sum of 5 percentage points above the ECB base lending rate. If the customer is not a consumer, the default interest shall be 8 percentage points above the base lending rate. Directopia reserves the right to assert a claim for greater damage caused by default subject to furnishing proof in that respect.
Credit Notes:
In the case of redeeming credit notes, the specific, valid redemption conditions, minimum order quantity and period of validity etc. are to be adhered to. The corresponding information is stated on the credit notes. In any case, only one credit note or one order / customer-related reduction can be redeemed for each purchase. Payment in cash or subsequent setting off with previous orders is not possible. Resale is not permitted.
PayPal is an online account-based system that lets anyone with an email address send and receive online payments using their credit card or bank account. You can use it at Directopia to pay safely, easily and quickly. If you pay by PayPal, you will be charged a transaction fee of £0.99.

Data protection:
Directopia takes the protection of its customers’ data very seriously and adheres to the UK data protection.